Privacy Policy

1. Who We Are

Cloud Tunnel Ltd (“we”, “us”, “our”) is a software development and cloud consulting company based in Stoke-on-Trent, England. We are the data controller for personal data collected through this website (cloudtunnel.co.uk).

2. What Data We Collect

We collect personal data only when you actively provide it. This includes:

• Contact form submissions — your name, email address, company name (optional), and the message you send us
• Direct communications — emails or calls you initiate with us
• Website analytics — anonymised usage data such as pages visited, time on site, and approximate location (country/region level) via Google Analytics

We do not collect sensitive personal data, payment card data, or data from children under 16.

3. How We Use Your Data

We use your personal data for the following purposes:

• Responding to enquiries — to reply to messages submitted via our contact form (lawful basis: legitimate interests)
• Service delivery — to fulfil contracts for software development and consulting services you engage us for (lawful basis: contract performance)
• Improving our website — anonymised analytics to understand how visitors use our site (lawful basis: legitimate interests)
• Legal obligations — to comply with applicable laws and regulations

4. How Long We Keep Your Data

• Contact enquiries — retained for 2 years from last contact, or for the duration of any resulting business relationship
• Client project data — retained for 6 years after project completion (in line with UK statutory limitation periods)
• Analytics data — anonymised; no personally identifiable information is retained

5. Who We Share Your Data With

We do not sell your personal data. We share it only where necessary:

• Resend (Resend Inc.) — our email service provider, used to deliver contact form notifications to us. Resend processes your name and email address solely to route the email. See Resend’s Privacy Policy.
• Google Analytics (Google LLC) — anonymised website usage data. Google may process this data in the USA under Standard Contractual Clauses. See Google’s Privacy Policy.
• Legal authorities — if required to do so by law or court order.

6. Your Rights Under UK GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data where there is no legitimate reason to retain it
• Restriction — ask us to limit how we process your data
• Portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, email us at info@cloudtunnel.co.uk. We will respond within 30 days. If you are unsatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).

7. Cookies

We use cookies to operate our website and understand how it is used. For full details, see our Cookie Policy.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including HTTPS encryption, access controls, and secure email transmission. No internet transmission is completely secure, but we take all reasonable steps to protect your information.

9. International Transfers

Some of our third-party service providers (Google Analytics, Resend) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (Standard Contractual Clauses or adequacy decisions).

10. Changes to This Policy

We may update this policy from time to time. The “last updated” date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact

For any privacy-related questions or to exercise your rights, contact us at:
info@cloudtunnel.co.uk
Cloud Tunnel Ltd, 233 Lightwood Road, Stoke-on-Trent, ST3 4JN