Terms of Service

1. Acceptance of Terms

By accessing cloudtunnel.co.uk or engaging Cloud Tunnel Ltd (“we”, “us”, “our”) for services, you agree to these Terms of Service. If you do not agree, please do not use this website or our services.

2. Services

Cloud Tunnel Ltd provides custom software development, cloud consulting, SaaS development, DevOps consulting, and API development services to businesses. Specific deliverables, timelines, and fees are agreed in writing before any project commences via a separate Statement of Work or Service Agreement.

3. Website Use

You may use this website for lawful purposes only. You must not:

• Use the site in any way that breaches applicable laws or regulations
• Transmit unsolicited commercial communications
• Attempt to gain unauthorised access to any part of our systems
• Use automated tools to scrape or harvest content without our written consent

4. Intellectual Property

All content on this website — including text, graphics, logos, and code — is the property of Cloud Tunnel Ltd or its licensors and is protected by UK and international copyright law. You may not reproduce, distribute, or create derivative works without our express written permission.

For client projects, intellectual property ownership is agreed in the relevant project contract. Unless otherwise stated in writing, clients receive full ownership of bespoke code upon final payment.

5. Confidentiality

Any information you share with us during an enquiry or project engagement will be treated as confidential. We will not disclose it to third parties without your consent, except where required by law or necessary to deliver the agreed services.

6. Payment Terms

Payment terms are set out in individual project contracts or proposals. Unless otherwise agreed:

• Invoices are payable within 14 days of issue
• We reserve the right to pause work on projects where invoices are overdue by more than 14 days
• Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

7. Limitation of Liability

To the fullest extent permitted by law, Cloud Tunnel Ltd shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of this website or our services. Our total liability to you in connection with any matter shall not exceed the fees paid by you to us in the 12 months preceding the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.

8. Disclaimer of Warranties

This website and its content are provided “as is” without warranties of any kind, express or implied. We do not guarantee that the site will be uninterrupted, error-free, or free of viruses.

9. Third-Party Links

This website may contain links to third-party websites. These links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these terms by reference.

11. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these terms at any time. The “last updated” date at the top of this page will reflect changes. Continued use of our website after changes constitutes acceptance of the revised terms.

13. Contact

For any questions about these terms:
info@cloudtunnel.co.uk
Cloud Tunnel Ltd, 233 Lightwood Road, Stoke-on-Trent, ST3 4JN